Call recording is a useful resource for businesses for a number of reasons. Whether it is creating internal training materials, training workers, or logging data to make better business decisions.
There are a number of call recording laws and compliance regulations that businesses need to follow when engaging in call recording practices, and in this article we will lay out the laws pertaining to the US.
In the US, these laws mainly revolve around consent. For a call to be recorded legally, there needs to be either one or two-party consent obtained. One party consent is the threshold that dictates at least one person on the call must agree to be recorded, whilst two-party consent dictates that all participants on the call must consent to being recorded.
In the US, federal regulation dictates that in most cases, one-party consent is appropriate, however there are some states that do mandate two-party consent (or ‘all-party’ consent) in order for a call to be recorded legally.
Those states are:
California
Connecticut
Florida
Illinois
Maryland
Massachusetts
Michigan
Montana
Nevada
New Hampshire
Pennsylvania
Washington
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