Call recording is a valuable tool for businesses, serving purposes such as creating training materials, improving employee performance, and logging data for better business decisions.
However, businesses must comply with various call recording laws and regulations. In this article, we’ll outline the laws specific to the United States.
In the U.S., these laws revolve around consent. To legally record a call, consent must be obtained from either one party or all parties involved. With one-party consent, only one person on the call needs to agree to the recording, while two-party (or all-party) consent requires agreement from everyone on the call.
Federal law generally allows one-party consent, but some states require two-party consent for a call to be legally recorded. These states include:
California
Connecticut
Florida
Illinois
Maryland
Massachusetts
Michigan
Montana
Nevada
New Hampshire
Pennsylvania
How to Start Recording Calls
Users can easily record a call with a contact, but it's important to understand how the process works.
Once you're in a conversation with a contact, the "Call Recording" button will appear. To start recording, simply click the button.
Then a notification popup will appear, reminding you to confirm that you've informed the other party of the recording if required by the laws in your area. If you don’t confirm, the call recording won’t begin.
Once confirmed, the call recording will start, and you’ll see a recording indicator on the right side of the dialer.
After the call ends, the recording will be available in the Messenger, displayed just below the call log. You can then listen to or download the recording for future reference.
We hope this article helps clarify your call recording rights. If you have any further questions, feel free to reach out to us at support@smartercontact.com.