Need a lighter plan? You can downgrade to a Smarter Contact subscription with fewer features anytime — it only takes a couple of clicks from your Membership page. Here's how to switch, plus what happens to your billing and any unused time on your current plan.
Downgrade your plan
- Go to the Membership page.
- Click Update Plan.
- Select the plan you want to downgrade to.
- Click Contact Support to open a conversation to downgrade.
💡 Pro tip — Before you downgrade, double-check which features each plan includes — you don't want to drop something you rely on day to day.
What happens to your billing
Two things change the moment you switch:
- Your billing cycle resets. It restarts from the day you downgrade.
- Unused time becomes credit. Whatever time is left on your current plan is prorated and applied toward the cost of your new one — so you don't lose what you've already paid for.
How your credit is calculated
Your credit is the unused portion of your current plan:
(Full price of your current plan ÷ total days in the subscription period) × days left in the period
For example, say your current plan is $100 for a 30-day cycle and you switch with 9 days left:
($100 ÷ 30) × 9 = $30 credit applied to your new plan.
With 💙,
Smarter Contact Team.