--- title: How to Add Contacts to Workflows description: Launch automation in 3 clicks. Learn how to enroll contacts into Workflows directly from Messenger, check costs upfront, and manage automatic removals. --- [![Logo](https://smartercontact.com/wp-content/uploads/2023/08/logo_smarter_contact-1.svg)](https://smartercontact.com/) ☰ Solutions - [Real Estate Investing](https://smartercontact.com/real-estate-investing/) - [Real Estate Agent](https://smartercontact.com/real-estate-agent/) - [General Sales/Marketing](https://smartercontact.com/general-sales-marketing/) - [Automotive](https://smartercontact.com/automotive/) - [Event Promotion](https://smartercontact.com/event-promotion/) - [Gym/Fitness](https://smartercontact.com/gym-fitness/) - [Staffing](https://smartercontact.com/staffing/) Features - [Texting Automation](https://smartercontact.com/sms-automation/) - [Calling](https://smartercontact.com/calling/) - [Reporting](https://smartercontact.com/reporting/) - [Built-in CRM](https://smartercontact.com/built-in-crm/) - [Custom Campaigns](https://smartercontact.com/custom-campaigns/) - [Calendar](https://smartercontact.com/calendar/) - [Integrations](https://smartercontact.com/integrations/) [Pricing](https://smartercontact.com/pricing/) Resources - [Launch Control vs Smarter Contact](https://smartercontact.com/launch-control-vs-smarter-contact/) - [Smarter Contact Managed](https://smartercontact.com/managed-plans/) - [Our Team](https://smartercontact.com/our-team/) - [Tutorials](https://smartercontact.com/tutorials/) - [Our Story](https://smartercontact.com/our-story/) - [Help Center](https://support.smartercontact.com/?hsLang=en) - [Blog](https://smartercontact.com/blog/) [Affiliate Program](https://lp.smartercontact.com/affiliates) [Dialer](https://smartercontact.com/dialer/) [Log in](https://app.smartercontact.com/login) [Get started now](https://app.smartercontact.com/signup) [Skip to content](https://support.smartercontact.com/how-to-add-contacts-to-workflows#main-content) ![logo\_smarter\_contact\_@x5](https://support.smartercontact.com/hs-fs/hubfs/Email%20images/logo_smarter_contact_@x5.jpg?width=200&height=28&name=logo_smarter_contact_@x5.jpg) Open main navigation Close main navigation - [Go to App](https://app.smartercontact.com/?utm_source=knowledge_base) [Go to App](https://app.smartercontact.com/?utm_source=knowledge_base) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.smartercontact.com/?hsLang=en) 2. [Workflows](https://support.smartercontact.com/workflows?hsLang=en) June 24, 2026 # How to Add Contacts to Workflows ## Discover how to enroll contacts into automated sequences directly from Messenger with just a few clicks. Once you’ve built a workflow, putting it to work is easy. You can add a contact to an automated sequence with just three clicks. The system immediately schedules the messages and handles the billing upfront. #### **🚀 How to Add a Contact (In 3 Steps)** 1. **Open the Conversation:** Go to Messenger and click on the contact you want to nurture. Look for the **"Add to contact workflow"** icon (top-right corner). 2. **Pick Your Flow:** A pop-up will appear listing your available workflows. Click one to see a **Live Preview**. - *The preview is smart:* It shows exactly how the messages will look with this specific contact's data (e.g., it swaps `` for "John"). 3. **Review & Launch:** Check the **Price** and **Timeline** on the right side. If it looks good, click **Add to workflow**. ![2026-06-24 20.42.56](https://support.smartercontact.com/hs-fs/hubfs/2026-06-24%2020.42.56.gif?width=670&height=346&name=2026-06-24%2020.42.56.gif) #### **💰 Understanding the Cost** We believe in total transparency. Before you click "Add," you will see the **exact cost** for that specific contact. - **Upfront Billing:** We deduct the credits or balance for *all* scheduled messages the moment you add the contact. - **The Refund Guarantee:** If a contact replies early (e.g., after Message #1) and is removed from the workflow, **we automatically refund you** for the unsent messages. The credits go right back into your account instantly. > ⚠️ Watch for the Yellow Warning > > If your custom fields (like a long address) push a message over the standard limit, you'll see a yellow warning: "Message length will cost \[X\] SMS charges." You can still send it; just know it costs a bit more. #### 🛑 **When Does a Contact Leave a Workflow?** Automation is great, but it shouldn't be annoying. A contact is **automatically removed** (and remaining messages cancelled) if: - **They Reply:** If they call or text back, the workflow stops immediately so you can take over. - **You Intervene:** You manually click the "Remove" icon or delete the workflow itself. - **It Finishes:** They receive the final message in the sequence. #### **❓ Why is the "Add" button grayed out?** If you can't click the button, the system is protecting you. Hover over it to see why: - **DNC:** The contact is on your Do Not Call list. - **Opted-Out:** The contact has previously unsubscribed (e.g., replied "STOP"). - **Landline:** You cannot send texts to a landline number. - **Compliance:** The number is blocked for carrier compliance reasons. #### **⚡ Pro Tips for Power Users** - **Check the Icon:** Before sending a manual text, look for the **"In active workflow"** icon in the conversation header. If it's there, let the automation do its job—don't double text! - **Workflow vs. Campaign:** Workflows are perfect for adding contacts **1-by-1** as you chat with them. If you need to enroll **50+ people** at once, use a standard Campaign instead. What's Next? 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