Effectively managing your Power Dialer campaigns ensures better results and keeps your outreach organized. Here's a quick guide to campaign statuses, management, and tracking outcomes.
Campaign Statuses
- Active: Currently running and dialing contacts.
- Paused: Temporarily stopped but can be resumed later.
- Completed: All contacts have been processed; campaign cannot be restarted.
- Inactive: Draft campaigns or those that haven't started yet.
Managing Campaigns
- Access all campaigns in the Dialer tab.
- Use the left sidebar to sort campaigns by their status.
- Start or pause campaigns as needed with a single click.
- Access valuable data such as call recordings and notes from within each campaign.
- Export results for analysis or backup whenever necessary.
Call Outcomes
Track call results with ease using the following:
- Default Labels: Pre-set outcomes like "Lead" or "Not Interested."
- Custom Labels: Add labels tailored to your specific campaign needs.
- Notes: Save key details about conversations for follow-ups.
- Recordings: Review call recordings for quality assurance or analysis.
Important Notes
- Paused campaigns can be resumed from where they left off.
- Completed campaigns cannot be restarted but their data remains accessible.
- Notes and recordings are automatically saved during campaigns.
- Export your data regularly to ensure you have backups.
Troubleshooting Tips
- If the campaign won't pause, check if active calls are still in progress.
- Refresh the page if the campaign status isn't updating.
- For issues with exporting data, try reducing the date range or number of entries.
We hope this helps you understand managing campaigns in Power Dialer better. If you have any additional questions or face any issues, feel free to contact us at support@smartercontact.com.