---
title: What Are Quick Replies?
description: Learn how to use Quick Replies in the Messenger to send pre-written replies instantly, personalize messages at scale, and save time on repetitive conversations.
---
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June 29, 2026
# What Are Quick Replies?
## Save Time on Repetitive Messages
Quick Replies are saved message snippets for one-on-one conversations inside Messenger. Insert any quick reply with a single click—no retyping required.
They work best for high-frequency responses, allowing you to lower your response time and keep leads engaged. Common use cases include:
- **Qualifying questions** — e.g., *"How long have you owned the property?"*
- **Follow-up prompts** — e.g., *"Just circling back to see if you received my last message."*
- **Scheduling meetings** — e.g., *"Here's my calendar link to book a quick 10-minute discovery call."*
### How to Set Up Quick Replies
1. Go to the **Messenger** tab.
2. In the bottom-left corner, click **Quick Replies**.
3. From the quick replies page, you can add, edit, or d**elete** snippets.
| **Quick Reply Name** | 25-character limit |
| --- | --- |
| **Message Body** | 459-character maximum |
| **Personalization** | Type `<` to insert dynamic fields (e.g., ``) |
| **Sync** | Changes apply after a page refresh |
### How to Use Quick Replies
#### On the Web App:
1. Open any conversation in your Messenger.
2. Click the **"⚡" icon** at the bottom of the message bar (next to the Attach File button).
3. Select a quick reply and send it.
#### On Mobile:
1. Open a conversation in the Messenger tab.
2. Tap the **"⚡" icon** on the right side of the message field.
3. Select a quick reply and send it.
### Tips for Getting the Most Out of Quick Replies
- **Keep it personal.** Use the `<` trigger to pull in dynamic fields, such as a contact's first name or address. Your messages stay efficient without feeling generic.
- **Build mobile-friendly Quick Replies.** If you find yourself typing the same update while out in the field — like *"Just pulling up to the property now!"* — save it as a quick reply to use on the go.
### What's Next?
If you want to take your follow-ups further, Quick Replies are just the starting point. Learn how to build **Contact Workflows** that automatically handle follow-ups for you — so no lead ever slips through the cracks.
##### [Explore Contact Workflows →](https://support.smartercontact.com/introduction-to-contact-workflows?hsLang=en)
##### With 💙,
##### Smarter Contact Team.
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- [Launch Control vs Smarter Contact](https://smartercontact.com/launch-control-vs-smarter-contact/)
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