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Running Power Dialer campaigns

Effectively managing your dialer campaign ensures seamless operations and maximized productivity. Here's a guide to managing your Power Dialer while it's running.

Starting Calls

  1. Open Your Campaign
    Navigate to your campaign dashboard.
  2. Switch Status to Online
    Toggle the status from "Offline" to "Online" to begin dialing.
  3. How It Works:
  • The system dials up to 5 numbers simultaneously.
  • When a contact answers, other calls are automatically disconnected.
  • Your script appears on-screen alongside the contact's details.

During Calls

Stay productive and organized during calls by using these features:

  • Add Notes: Use the contact information panel to add notes for future reference.
  • Record Calls: Click the record button to save important conversations.
  • Set Call Outcomes: Assign outcomes (e.g., lead, callback, wrong number) at the end of each call.
  • Next Call: The system automatically moves to the next set of numbers once the call ends.

Taking Breaks

You can pause your campaign without disrupting progress:

  1. Toggle to Offline
    • Switch the status to "Offline" between call groups.
    • The system will finish any active call before pausing.
  2. Resume Campaign:
    • Toggle back to "Online" when you're ready to continue dialing.

Important Notes

  • Keep the browser tab open and active at all times to ensure smooth functionality.
  • Use only one tab for the Dialer to avoid conflicts.
  • The system automatically detects voicemails and skips them.
  • Each contact gets two call attempts if there’s no answer on the first try.

Troubleshooting Tips

If you encounter any issues while running your campaign:

  • Disconnected Calls: Check your internet connection for stability.
  • System Stops Dialing: Verify the offline/online status and toggle if necessary.
  • Missing Script: Refresh the campaign page to reload your script.

By following these steps, you can ensure smooth and efficient Power Dialer campaigns while staying organized during calls. If you need further assistance, feel free to contact our support team at support@smartercontact.com.