This February, we're all about speed and timing: track your team's responses, make perfectly-timed callbacks, and enjoy smoother workflows.
Increase your engagement with Median response time tracking
We all know that timely responses are key in engaging conversations. Now you can:
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See precisely how quickly your team responds to messages.
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Track performance across your primary account and sub-accounts.
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Spot who's crushing it on your team and who might need a coffee boost.
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Optimize your team’s performance based on actual data.
Say hello to auto double-dialing
You know that moment when you don’t want to answer an unknown call, and then you see the same person calling you again - this always piques your interest, right? Well, guess what:
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Our Power dialer now makes instant second-call attempts automatically.
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When someone misses your first call and sees you calling a second time with little delay, they are more likely to answer since your call is perceived as important. Sometimes a double dial is all it takes to make that connection!
Some regular housekeeping
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Smoother contact list scrolling (because nobody likes a jumpy scroll)
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New tooltips on the campaign page show a precise itemization of your campaign costs and SMS credits when you cancel a campaign. No more guessing about refunds!
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We've squashed some bugs and polished a few rough edges. Nothing dramatic, just keeping things running smoothly for you.
Have feedback? Let’s talk!
We base all our improvements on your feedback. If you want to help shape the future of Smarter Contact, write to us, send us a video, or directly meet with our product team through this link. Let’s rock it! 
What’s around the corner
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Instant call recordings
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Power Dialer enhancements
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Mobile app upgrades for power users