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Smarter Contact 2.28 Web App Update

☎️ Say goodbye to ghosting, say hello to landline dialing 

We've reimagined the way you manage messaging at scale. This release brings smart conversation tracking, intelligent number management, and enterprise-level features — everything you need to scale with confidence.

💬 Turn missed messages into opportunities

Stop guessing who’s left you on read. Track replies and follow up confidently while automation handles the rest.

  • Awaiting reply view: The upgraded Sent folder instantly shows who hasn't replied and needs follow-up, while the Unreplied messages hub provides a dedicated space for all messages and calls you haven't responded to.

  • Active campaign visibility: See when contacts are in active campaigns to avoid duplicate follow-ups and keep your outreach organized.

📞 Dial smarter, now including landlines

Expand your reach with landline support while staying protected from messaging errors. 

  • Landline support: Call landline numbers directly in Power Dialer to expand your reach and boost conversions.
  • Smart contact handling: Automatically routes calls to landlines and texts to mobile numbers while blocking SMS to landlines for compliance — all seamlessly managed.

🎙️ Sound natural with personalized voicemail

Build trust and boost response rates using your real voice instead of robotic recordings.

  • Upload your voice: Record voicemails in Calling or Messaging Setup that reflect your tone and personality — your voice, your brand, your results.
  • AI voice in progress: While we're working on developing our AI voice generator, custom uploads give you full control today.

🛡️ Keep your phone numbers healthy

Protect your sender reputation and campaign performance with intelligent number management and real-time alerts.

  • Smart campaign management: Get instant warnings when selecting numbers with high block rates, see which numbers are active in other campaigns, and receive data-driven recommendations for optimal performance.
  • Automatic conflict prevention: Intelligent handling prevents number conflicts across campaigns and avoids common mistakes that cause blocks or damage your sender reputation.

👂 Your feedback drives our roadmap. Keep it coming!

Every update we make is driven by you. Want to shape the future of Smarter Contact? Hit us up—send us a message, record a quick video, or book time with our product team.

🔮 What’s coming up next?

  • Multi-campaign follow-ups

  • Mobile app upgrades for power users

  • And much more!

With 💙,
Smarter Contact Team