This is the release you’ve been waiting for.
We are officially launching Contact Workflows — automated lead nurturing sequences that you can trigger in seconds, directly from Messenger. This isn't just a new feature; it’s a complete transformation of how you follow up.
Never let a hot lead go cold again. Here is what’s new.
👋 Say Goodbye to Manual Follow-Ups
Remember when you had to manually follow up with every single lead? Those days are over. You can now build automated sequences (up to 9 messages over 365 days) to nurture leads while you focus on closing deals.
The "Instant Reply" Superpower: We’ve built this to be fast. When a contact messages you, you can add them to a workflow right from the conversation.
Pro Tip: Set your first message to "Start after 0 Days." This allows you to use the workflow as an instant reply and an automated nurture sequence in one single click.
Complete Control:
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Drag-and-Drop: Organize your workflows by priority on a dedicated dashboard.
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Visual Timeline: Preview the exact message schedule and cost before you add a contact.
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Manage Anywhere: Pause, edit, or delete workflows with ease.
Ready to automate your follow-up? Don't wait. Go to Workflows and build your first sequence now.
Need a head start? Check out our dedicated Workflows guide to learn how to get the most out of this new feature.
🧠 Smart Logic: It Knows When to Stop
Automation shouldn't sound like a robot. We built intelligence into the system to protect your customer experience (and your wallet).
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Stop-on-Reply: If a contact responds to any message, the workflow stops automatically. You take over the conversation, and no awkward robotic follow-ups are sent.
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Refund Guarantee: If a workflow stops early (because they replied or you removed them), we automatically refund you for the unsent messages.
⚙️ Personalization & Timing
Generic messages get ignored. Workflows help you stand out.
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Deep Personalization: Use Custom Fields (like
<First name>or<Address>) and emojis to make every text feel hand-written. -
Delivery Windows: Set specific business hours (e.g., 9 AM - 5 PM). If a message is scheduled for midnight, the system will hold it until your window opens.
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Automated Actions: Configure rules to automatically tag contacts or move them to groups when they reply.
🛡️ Safer, Cleaner Messenger Experience
We’ve streamlined your view to put speed and safety first.
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Streamlined UI: The Call button is now right in the main conversation view for faster dialing. Less critical actions (Export, DNC) are tucked away in a clean three-dot menu.
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Compliance Guard: You can’t accidentally add a restricted contact. The system blocks DNCs, Opt-Outs, and Landlines from workflows automatically.
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Visibility: A clear "In active workflow" icon now appears on contacts, so you know exactly who is being nurtured.
🚀 Coming Soon...
We are heads-down building the next generation of the platform. Smarter Contact 3.0 is next, and it changes everything 😲
With 💙,
Smarter Contact Team